

Addressing a behavior shift with an employee
Communicating your own boundaries or needs
Navigating tension with a colleague
Giving feedback in a high-stakes environment
Initiate difficult conversations with confidence instead of dread
Communicate your needs and viewpoint clearly — without blame or defensiveness
Stay grounded when emotions run high
Listen in a way that builds mutual understanding rather than escalation
Make clear requests and agreements that lead to real change

A step-by-step script to guide you through any tough conversation
Language that reduces defensiveness and increases collaboration
Tools for balancing empathy with directness
The confidence to approach conflict instead of avoiding it
A repeatable method you can share with your team
Managers & team leads
Educators
HR professionals
Founders & small business owners
Coaches & consultants
Anyone who wants to navigate conflict with more skill, clarity, and humanity


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